Tutor Station
Assign a job, verify a job, and know the field agent can actually do it.
01 — Overview
The aim was a solid job-management platform where the service admin can assign and verify jobs while agents find and complete assigned jobs accurately and fast.
The key was identifying the most efficient service process and forecasting exceptional use cases, which in turn shaped the server–app communication protocol. We focused on discerning the real pain points of admins and agents among the nice-to-have requirements, balanced against technical constraints. That required a deep understanding of their work environment, roles and responsibilities, goals, and each role's fears in getting the job done.
